The policies.
Short version: deposits protect everyone's time — yours included. Every term below is shown at the point of booking, before you pay.
Deposits
Every online booking takes a £10 deposit to secure the slot. It comes off your bill in the shop — it's a part-payment, not an extra charge.
Cancelling
Cancel with 48 hours' notice or more and the deposit is refunded to your card in full, usually within 5 working days. Cancel inside 48 hours and the deposit is forfeited — that slot almost certainly won't re-sell.
Rescheduling
Move your booking online with 48+ hours' notice, free, as often as you like — the deposit follows the booking. Inside 48 hours, call the shop and we'll do what we can.
No-shows
Miss the appointment without a word and the deposit is forfeited. We know life happens — call us and we're human about genuine emergencies.
Running late
We hold your chair for 10 minutes. After that we may have to shorten the service or treat it as a missed slot if the next client is waiting — call ahead and we'll tell you honestly whether it still works.
Patch tests (colour)
Colour services need a patch test at least 48 hours before your first colour appointment — it's an insurance and skin-safety requirement, not upselling. Pop in any time we're open; it takes two minutes. Repeat colour clients within 6 months are already covered.
Kids
Under-12s cuts run Tuesday to Friday before 4pm, with a parent or guardian staying in the shop.
Your rights
Nothing here overrides your statutory rights. These terms exist to be fair both ways — they're stated before you pay, applied exactly as written, and if you think we've got one wrong, email us and the owner reads it.